How To Set Up Duo Mobile On A New Phone
Duo Mobile on Android
| Duo Mobile version 4 was released on October 11, 2022. Duo Mobile version 3 information remains available for users on older Android versions who can't upgrade to the latest Duo Mobile release. View the Duo Mobile v3 Android Guide |  |
The Duo Mobile application makes it easy to authenticate — merely tap "Approve" on the login request sent to your Android device. Yous can also apace generate login passcodes, fifty-fifty without an internet connection or prison cell service.
If yous need assistance installing or using Duo Mobile, please contact your system'south IT Help Desk or Duo administrator.
Contents
- Changes to Duo Mobile
- Install Duo Mobile
- Activate Duo Mobile for the First Time
- Duo Button
- Duo Push and Notifications
- Fingerprint Verification
- Passcodes
- Add More Accounts to Duo Mobile
- Security Checkup
- Tertiary-Party Accounts
- Edit Accounts
- Fill-in & Restore
- Duo Mobile Appearance
- Adaptive View
- Night Theme
- Troubleshooting
- Push Troubleshooting
- Encryption Troubleshooting
Changes to Duo Mobile
We've redesigned Duo Mobile to give yous an updated login feel. Learn more about what'southward new to Duo Mobile version 4 in this video walkthrough:
Install Duo Mobile
Observe the latest version of Duo Mobile in Google Play.
Supported Platforms: The electric current version of Duo Mobile supports Android 8 and greater.
Duo does not provide official support for non-standard custom Android distributions like OnePlus, LineageOS, or ColorOS, nor is Duo Mobile supported for use on ChromeOS.
To see which version of Duo Mobile is installed on your device, become to the Android Settings carte, tap Apps, and then scroll downwards and tap Duo Mobile. The "App Info" screen shows the version.
Activate Duo Mobile for the First Time
When you enroll in Duo for the starting time time and cull to add an Android device or use Duo Push, you lot're shown a QR code to scan with the Duo Mobile app to complete activation.
Launch Duo Mobile and tap Gear up up business relationship.
To proceed with calculation your initial Duo account to Duo Mobile, tap Utilise a QR code.
Employ your camera to scan the QR lawmaking shown by Duo Enrollment in your browser. If you're prompted to allow Duo Mobile permission to accept pictures and record video, delight grant it.
Give the new business relationship a name to complete adding it to Duo Mobile.
It'south a good idea to accept a few minutes to practice approving and denying Duo authentication requests if you lot haven't used Duo before. Tap Practice now to go through some training screens like this i. If y'all feel comfortable using Duo Mobile to log in to applications you can tap Skip.
You lot'll see your newly-added Duo account in the accounts listing. Now you lot're able to respond to Duo Button authentication requests, or generate passcodes to log in to applications.
Duo Push
If you choose to authenticate with Duo Push, yous'll get a login request sent to your telephone — just press Approve to cosign.
If you get a login asking that you weren't expecting, press Deny to pass up the asking. You'll be asked if this was a suspicious login. If you aren't trying to log into an application or service protected past Duo and don't recognize the request, tap Yes to notify your organization's Duo administrator. If y'all made a mistake or the login isn't suspicious, tap No to deny the request without reporting it.
Duo Push button and Notifications
When the Duo Push notification shows up on your screen, tap where indicated to view the available actions: Corroborate or Deny.
Tap Approve in the notification to finish logging in to the Duo-protected awarding.
Borer on the push button request notification itself (instead of tapping the notification deportment) takes you to the full Duo Push screen in Duo Mobile.
Fingerprint Verification
Duo Mobile likewise supports fingerprint verification for Duo Button-based logins as an boosted layer of security to verify your user identity. If y'all're using a device with a fingerprint reader yous'll need to scan your finger each time you authenticate via Duo Mobile (if required by your administrator).
If you lot're not able to scan your fingerprint using the sensor yous can as well approve the Duo authentication asking using the device's passcode (the same one you use on the Android lock screen).
Passcodes
Tap an account to get a i-fourth dimension passcode for login. This works anywhere, fifty-fifty in places where you don't have an internet connexion or can't get cell service.
If the account is for a Duo-protected service or awarding (meaning yous enrolled this device into Duo and activated the app for Duo Push), and then the passcode shown is valid until used. Tap Refresh Passcode to generate a new Duo passcode.
If the account is a tertiary-party OTP account (significant you logged into another service like Gmail and added this device as an authenticator app), then you'll come across a 30 second countdown indicator underneath the passcode. If you don't use that passcode earlier information technology expires and then the account refreshes with a new passcode and the inaugural begins again.
If you demand to employ the passcode shown in Duo Mobile in another mobile app tap Copy and paste information technology into the other app.
Add together More Accounts to Duo Mobile
To add additional accounts to Duo mobile, tap Add in the upper correct of your accounts list to get to the business relationship type selector.
If the new account you want to add shows y'all a QR code to scan with an authenticator app, tap Use QR code from the Add account list. Scan the QR code with your camera to add the account to Duo Mobile.
You can too cull the type of business relationship yous want to add together from the list, and then choose to add that business relationship by scanning a QR code or by inbound an activation code you receive from that application. Larn more almost adding tertiary-party accounts to Duo Mobile
Security Checkup
Duo Mobile's Security Checkup verifies device settings against Duo's recommended security settings, and lets you know if whatever of your device's settings don't match.
This Android device has upwards-to-date software and all of Duo's recommended security settings configured:
This Android device is a few Android versions behind the latest:
Tap on any detected upshot to learn more well-nigh that item setting and how you can update your device with the recommended configuration.
Tap the carte du jour and become to Security Checkup in Duo Mobile to view your device's security status at whatsoever time.
3rd-Party Accounts
Duo Mobile supports passcode generation for logging in to third-political party TOTP accounts, like Google and Dropbox. Learn more »
Edit Accounts
To make changes to an account in your accounts list, tap the account to expand it, and and then tap the three dots in the upper-right corner of the business relationship card to bring upwardly the account options.
Tap Motion to reorder your accounts listing (shown when you lot have more than one account in Duo Mobile). Use the upwardly or down arrows shown to the left of each business relationship's name (or tap and agree the icon on the right side of the account card) to change an business relationship'due south position in the list. Tap Washed when you've finished reordering your accounts.
Tap Rename to modify the name of an account. Enter a new name for the account and then tap Save to utilise the new proper noun.
Remove an account past borer Delete. When you delete an account you tin no longer apply it to log in, and it'south also removed from your Duo Mobile backup so you lot can't restore it later. If you're sure y'all want to remove this account, tap Delete on the confirmation message. Tap Cancel if you don't want to delete the account.
Backup & Restore
If your administrator enabled Duo Mobile's backup and restore functionality and yous previously backed up your Duo-protected accounts from the app to Google Drive you can restore your accounts to Duo Mobile on a new Android device via the guided recovery process. You can also perform third-political party business relationship recovery if yous previously opted-in to third-party account restore. Beginning the business relationship recovery procedure past tapping I have existing accounts on the Duo Mobile welcome screen.
See the full Duo Restore guide for Android.
Duo Mobile Appearance
Adaptive View
The accounts list in Duo Mobile adapts to you. If you lot rotate your device into a landscape view, your Duo Mobile accounts listing rotates also.
The individual accounts shown in the list alter advent as well, showing the full account information when y'all only have a few accounts, and switching to a minimized business relationship view when you have many accounts to minimize scrolling in the app.
Nighttime Theme
Duo Mobile's dark theme depends on your Android arrangement settings. At that place is no in-app toggle to enable dark theme. If your device has the arrangement-wide dark setting enabled, Duo Mobile automatically switches to dark theme.
Yous tin can enable dark theme on Android in a few different ways:
- Go to Settings → Display → Theme and select Dark Theme.
- Pull down the Android settings from the notification tray and tap Nighttime Theme.
Troubleshooting
See the Mutual Bug guide for additional troubleshooting tips, or visit the Duo Knowledge Base. If you aren't able to resolve your Duo Mobile outcome, contact your organization's Duo administrator or Help Desk.
Push Troubleshooting
If you are logging in to a Duo-protected awarding, but you aren't receiving an expected Duo Push hallmark request, endeavour closing Duo Mobile and reopening it. Duo Mobile checks for awaiting push requests whenever information technology'due south opened. If this doesn't gear up it, see the Duo Knowledge Base of operations for additional Android troubleshooting steps.
Encryption Troubleshooting
Mobile device encryption helps keep the data on your device secure.
Duo considers your device encrypted when you enable countersign, Pin, or pattern hallmark at startup. Without this setting, your device encryption is less secure, and you lot might not be able to access Duo-protected services or applications.
To enable encryption on your Android Device:
- Navigate to Settings → Security → Screen Lock.
- Enable password, Pivot, or blueprint to be required upon device startup.
- If you have a Samsung Device, you will additionally need to enable "Secure startup" or "Strong Protection" from your device's settings and require a PIN at device startup.
- Close and reopen Duo Mobile.
If you withal feel issues with the Disk Encryption error displaying in Duo Mobile, even after completing the steps above, try to disable this setting and so re-enable it again. This tin happen considering some Android device manufacturers will set a default password to encrypt the telephone. Although your phone might say it's encrypted, technically it isn't fully encrypted until you set your own Pin/password/pattern at startup via your phone's settings. Encrypting with your own password is the most secure option.
Additional items to annotation:
- On Samsung devices, "Secure startup" or "Strong Protection" will automatically turn off any fourth dimension you enable an accessibility permission.
- Some newer devices (such every bit the Google Pixel) on Android 7.0 and higher back up file-based encryption and tin can be considered encrypted by Duo without a Pin at startup.
Source: https://guide.duo.com/android
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